In the Story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility. We are waiting for you to continue this story.
Responsibilities:
Partnership in defining team targets and KPIs aligned with the Delivery and company goals and targets
Partnership in designing and performing effective strategies, designing workflows, processes, and work structures to meet them
Partnership with the team manager in recruiting, onboarding, training, and supervising a team of Delivery Operation Specialists
Providing guidance, feedback and support in planning and executing effective strategies to enhance the overall customer delivery experience
Strive to successfully supervising, mentoring, and motivating a team of Operation Specialists to achieve the team and employees targets
Partnership in team conducting performance evaluations and provide coaching and ongoing feedback for continuous improvement
Follow-up and implementation of logistics projects defined in different cities and coordination with relevant units according to timing and goals
Monitor and optimize delivery routes for efficiency and timely order fulfillment
Coordinate with vendors and internal teams to streamline the delivery process
Design and perform effective processes and workflows to address and resolve any delivery-related issues or customer complaints promptly
Implement and refine operational strategies to enhance delivery speed and accuracy
Ensure compliance to quality standards in food packaging and delivery by vendors
Conduct regular quality checks to maintain service excellence
Coordinate with logistics partners to maintain a smooth flow of deliveries
Collect, analyze and create high-quality reports on operational metrics and provide actionable insights to the team manager
Collaborate with customer service teams to handle delivery-related inquiries and concerns
Requirements:
Familiar with logistics management software and tools
Understanding of supply chain dynamics and inventory management principles
Strong analytical skills
Strong skill in Office tools especially Excel
Capability to generate reports and derive actionable insights
Adaptability and willingness to learn and implement new technology and delivery management
systems
Knowledge of local regulations and laws related to food delivery
Understanding of safety standards and protocols related to food handling and transportation
Benefits:
Vouchers for Vacations, Gym, Therapy Sessions, Internet Costs
Complementary Insurance
Educational platform of advanced courses
Snappfood's Discount codes
Loans
معرفی شرکت
اسنپفود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویسهایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیدههای تازه و راهی برای خدمترسانی بهتر و باکیفیتتر باشیم.
ما در این مسیر علاقهمند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالشها و مسائل کسبوکار یاریگرمون باشن.