The Sales Support Manager at Khodro45 is responsible for overseeing and ensuring the smooth operation of all activities related to after-sales support. This position plays a key role in optimizing processes and coordinating efforts across multiple teams, including Support, Legal, Claims, and Logistics. The ideal candidate will have strong organizational and problem-solving skills and be able to develop strategies that enhance customer satisfaction and operational efficiency.
Responsibilities
Oversee After-Sales Operations: Ensure that all after-sales processes are executed flawlessly, maintaining high standards of customer satisfaction.
Team Management: Lead and manage the Support, Legal, Claims, and Logistics teams, providing direction, training, and support to achieve operational goals.
Process Optimization: Analyze and refine after-sales processes to improve efficiency and effectiveness, ensuring optimal resource utilization and cost management.
Cross-Functional Coordination: Work closely with other departments, such as Sales, Product Development, and Customer Service, to ensure alignment and seamless execution of after-sales activities.
Reporting and Analysis: Prepare regular reports on after-sales performance, providing insights and recommendations for improvement.
Required Qualifications
Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is a plus.
Experience: Minimum of 5 years of experience in a sales support or operations management role, preferably within the automotive or similar industry.
Leadership Skills: Proven ability to lead and manage diverse teams, fostering a culture of collaboration and excellence.
معرفی شرکت
خودرو45 ابداع کننده سبکی جدید در معاملات خودرو کشور، با تکیهبر فناوری روز دنیا، فرآیند منحصربه فرد و توان بالای متخصصان خود در تلاش است به برترین و امنترین شرکت تجارت خودرویی کشور تبدیل شود.
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