As a Helpdesk Specialist at TAPSI, you will provide technical assistance and support to our employees. You will troubleshoot and resolve hardware, software, and network issues, ensuring the smooth functioning of our IT systems. Your excellent communication skills, technical expertise, and customer-oriented approach will be instrumental in delivering exceptional support to our internal users.
Tasks in detail:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware or escalate complex issues to the appropriate IT team members.
Respond to queries either in person or over the ticketing system, phone, email & chat
Writing, editing, and revising training manuals & Training staff members on troubleshooting and diagnosing problems
Maintain daily performance of computer systems.
Walk customers through the problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve general technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure the issue has been resolved.
Run reports to determine malfunctions that continue to occur.
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Enter work orders into various ticketing systems as appropriate & Generate internal reports daily to review work orders in ticketing systems.
Requirements:
Previous working experience as an IT Help Desk Technician for (2) year(s)
BA in IT, Computer Science, or similar relevant field
In-depth knowledge of computer systems both PC and Mac Hardware and Software and mobile devices
Familiar with windows server, windows 10, Linux (Ubuntu), and mac os
Familiar with HP servers and hardware installation on servers
Familiar with Exchange mail server & mail clients.
Familiar with VoIP solutions.
Knowledge of Network+.
Experience with Network Repairs and Analysis
Hands-on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills
Customer-oriented and patient
Experience with ticketing application tools is a plus.
Ability and motivation to learn new technologies quickly and with minimal support and guidance.
معرفی شرکت
تپسی یه کسب و کار آنلاینه در زمینه حمل و نقل، با 20 میلیون کاربر در بیش از 28 شهر ایران، که بیش از 1000 نفر رو در سراسر ایران گرد هم آورده، و هر روز داره بزرگتر میشه و رشد میکنه.
ما تیمی هستیم که معتقدیم میتونیم کشورمون، اقتصادمون، و حتی جامعهمون رو به سوی بهتر شدن تغییر بدیم. تیمی که تاثیر مثبت بر زندگی دیگران رو، منبع انرژی کار چالشبرانگیز روزمرهی خودش میدونه و به دنبال فرصتهایی برای تغییره. تپسی جای رشد و یادگیریه، و پیشرفت در اون هرگز متوقف نمیشه. اینجا همونجاییه که ازخودت سبقت میگیری!