اسنپ گروسری | Snapp Grocery

کامپیوتر، فناوری اطلاعات و اینترنت ۵۰۱ تا ۱۰۰۰ نفر

فرصت‌های شغلی ۳۱

استخدام CX Supervisor

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Overview:

Monitor and analyze data from data tools. Finding pain points in each touch points and design solutions for these pain points

Responsibilities:

Analyzing Data:

examining information to uncover insights and trends, aiding informed decision-making.

Monitoring KPIs:

tracking specific metrics to evaluate performance and drive continuous improvement.

Leading OKR Objectives:

spearheading the execution of strategic goals using clear, measurable objectives and key results.

Qualifications:

A minimum of a Bachelor’s degree in business administration, marketing, business management, communications, or a related field is beneficial but not required (a Master’s degree is preferred)
Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning
2 years of experience in customer service, customer experience management, or a related field
Proficiency in using customer experience tools and software such as customer feedback management systems, CRM platforms, and data analytics software
Familiarity with project management principles and practices

معرفی شرکت

Snapp Grocery, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Snapp Market!, our online supermarket service offering scheduled delivery, Snapp Express!, our fast delivery online supermarket service, Smart!, our online chain supermarket service (Dark Store), and Snapp Market Pro!, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.