Overview:
Monitor and analyze data from data tools. Finding pain points in each touch points and design solutions for these pain points
Responsibilities:
- Lead and manage the vertical customer experience team through planning, monitoring, and evaluating performance
- Analyze customer data and identify opportunities to improve customer experience and satisfaction
- Design and implement new strategies and initiatives to enhance customer service and support
- Collaborate with other teams such as marketing, sales, and product to integrate customer experience across the lifecycle
- prioritize projects within the customer experience vertical
- Monitor key performance indicators (KPIs) and report findings to senior management
Required Skills and Qualifications:
- In-depth understanding of the relevant industry or vertical
- Excellent leadership, project management, and problem-solving abilities
- Ability to analyze data and extract business insights
- Strong communication and presentation skills
- Project management experience is considered an advantage
- Working Environment: This is an office-based role.
Snapp Grocery, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Snapp Market!, our online supermarket service offering scheduled delivery, Snapp Express!, our fast delivery online supermarket service, Smart!, our online chain supermarket service (Dark Store), and Snapp Market Pro!, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.
The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.