اسنپ فود | Snappfood

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snappfood.ir

استخدام ICT Supervisor

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.

We are waiting for you to continue this story.

Responsibilities :

Supervise and manage the day-to-day activities of the ICT Service Desk team, ensuring timely and effective support delivery.
Allocate and prioritize service requests and incidents based on business needs, workload and team capabilities.
Provide technical guidance and act as the escalation point for complex hardware, software, network and ICT-related issues.
Monitor Service Desk performance, SLA compliance and key operational metrics, and report results to the ICT Manager.
Coach, mentor and provide ongoing feedback to Service Desk team members to support their technical and professional development.
Ensure accurate documentation and tracking of incidents, service requests, resolutions and support procedures.
Identify recurring issues and contribute to root-cause analysis and continuous improvement of ICT support processes.
Coordinate with the ICT Manager and other ICT teams to resolve escalated incidents and improve service delivery.
Ensure compliance with ICT policies, security standards and operational procedures.
Stay updated with relevant technologies and IT service management practices to improve the team's capabilities and service quality.

Requirements:

4–5 years of experience in ICT support, IT Service Desk or a similar technical support environment, with experience in a senior or supervisory role.
Proven experience in leading, supervising or coordinating a technical support team.
Strong expertise in troubleshooting hardware, software, network and end-user computing issues.
Solid knowledge of incident management, ticketing systems, SLA management and IT service management processes.
Strong knowledge of Active Directory, Exchange, directory services and email systems.
Proficiency in supporting Windows, macOS and Linux operating systems and productivity applications.
Good understanding of networking concepts, TCP/IP protocols and network troubleshooting.
Strong communication, problem-solving and people management skills.

Benefits:

Vouchers for Vacations, Gym, Therapy Sessions, Internet Costs
Complementary Insurance
Educational platform of advanced courses
Snappfood's Discount codes
Loans

ثبت آگهی استخدام در جابینجا

معرفی شرکت

اسنپ‌فود، بزرگ‌ترین سرویس آنلاین سفارش غذا در ایران است. ما با ارائهٔ خدمات متنوعی مثل سفارش نان، پروتئین، شیرینی و میوه، تلاش می‌کنیم تا تجربه‌ای کامل، راحت و سریع برای کاربران‌مان بسازیم.
اعتماد و همراهی چند میلیون کاربر، ما را دلگرم کرده تا همیشه به دنبال نوآوری و ارائه‌ی خدماتی با کیفیت بالاتر باشیم.
در این مسیر، مشتاق همکاری با افرادی هستیم که با ذهنی چابک، روحیه‌ٔ یادگیرنده و انگیزه‌ٔ بالا، بتوانند در کنار ما از چالش‌ها عبور کنند و در ساختن آیندهٔ بهتر نقش داشته باشند.