In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility. We are waiting for you to continue this story.
Responsibilities:
Analyzing data to identify vendors who may be at risk of leaving the platform, and negotiate with them to proactively engage with these vendors, address their concerns, and resolve any issues to retain their business and restore their activity on the platform
Providing excellent customer service to address any issues or concerns and ensure vendor satisfaction
Detecting vendors who have churned, negotiate with them to solve any issues that caused them to leave the platform and encourage them to return
Collaborating with other teams, such as marketing and service verticals, to ensure alignment and consistency in messaging and strategy
Renegotiating and reviewing contracts with vendors who need to make changes to their agreements to become reactive on the platform
Requirements:
Strong follow-up skills with the ability to proactively track and manage multiple tasks and projects to completion
Excellent communication skills, both written and verbal
Strong interpersonal skills to build relationships with vendors and team member
At least 2 years of experience in account management, customer retention management or similar positions
Experience in the food industry is a plus
Benefits:
Credit for: Vacations, Gym, Therapy, Internet Costs
Complementary Insurance
Educational platform of advanced courses
Snappfood's Discount codes
Loans
معرفی شرکت
اسنپفود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویسهایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیدههای تازه و راهی برای خدمترسانی بهتر و باکیفیتتر باشیم.
ما در این مسیر علاقهمند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالشها و مسائل کسبوکار یاریگرمون باشن.