اسنپ فود | Snappfood

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snappfood.ir

استخدام (Night Shift)Biker Support Team leader

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Responsibilities:

● Coaching and provide good opportunities with the aim of train and develop interpersonal and technical skills of all Biker Support agents
● To support Coordinators in hiring, training, and preparing Biker Support Agents to respond to Bikers’ questions and complaints and troubleshoot high level problems with services or products.
● Managing the day-to-day Contact Centers and monitor all Coordinator and Agents activities to ensure that all service levels committed are met and exceeded
● Ensuring agents and coordinators understand and comply with all Biker Support objectives, performance standards, and policies.
● to liaise with internal and external clients related to the Biker Support team
● Preparing report on the KPIs of the team and track customer service metrics accordingly.
● Provide detailed statistical feedback on the performance of team members to the management in order to use in the staff evaluation process
● Monitoring performance of team members to identify their strengths and weaknesses and support them to prepare improvement plans and follow to be in line with the plan.
● Providing assistance to team members whom are dealing with difficulties in the discharge of their duties by putting them through and giving them personal coaching
● Creating and implement work procedures that will enhance the organizational and departmental service delivery, operating procedures and standards.
● Setting weekly and monthly meetings with both coordinators and agents in order to have feedback sessions and review the progress and update them about the future plan and targets.
● To be in touch with QA and QC Leaders and take proper reports on his/her own team performance and work on them with Coordinators to boost the team performance.
● To liaise with Supervisor and other team leaders in defining and preparing new processes or update existing ones and provide practical efficient solutions in its own area of expertise.

Education:

● At least Bachelor’s degree and above especially in management, public relations or other related fields.

Experience:

● At least three years of hands-on experience in customer care services
● Call center, customer service, or supervisory experience may be required.

Requirements:

● Strong knowledge of Contact Center flows and process
● Strong understanding of company products, policies, and services.
● Ability to analyze, interpret and report Contact Center data.
● Good at office tools especially data ones ( Excel, G-Sheet …)
● Familiar with QA and QC procedures and policies

Benefits
● Credit for: Vacations, Gym, Therapy, Internet Costs
● Social security & complementary insurance
● Educational Platform of advanced courses
● Snappfood's discount Codes
● Loans

معرفی شرکت

اسنپ‌فود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویس‌هایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیده‌های تازه و راهی برای خدمت‌رسانی بهتر و باکیفیت‌تر باشیم.
ما در این مسیر علاقه‌مند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالش‌ها و مسائل کسب‌وکار یاریگرمون باشن.

مهارت‌های مورد نیاز

Microsoft Office پشتیبانی ارتباط با مشتریان و پشتیبانی Microsoft Office پشتیبانی ارتباط با مشتریان و پشتیبانی
جنسیت

مهم نیست
وضعیت نظام وظیفه

مهم‌ نیست
حداقل مدرک تحصیلی

کارشناسی