اسنپ فود | Snappfood

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snappfood.ir

استخدام VOC Supervisor

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.

Responsibilities:
• Manage and mentor the VOC team to achieve KPIs related to customer satisfaction and feedback resolution.
• Conduct regular training sessions to enhance team skills in data collection and customer communication.
• Oversee the collection, categorization, and analysis of customer feedback through multiple channels (phone, email, surveys, and chat).
• Ensure timely and accurate documentation of all customer interactions and feedback.
• Collaborate with relevant departments to address recurring issues and implement corrective actions.
• Develop and monitor action plans based on customer feedback to enhance service quality.
• Prepare regular reports and dashboards for senior management on VOC trends, root causes, and improvement initiatives.
• Provide actionable insights for decision-making based on data analysis.
• Design and manage periodic surveys to gauge customer satisfaction and identify improvement opportunities.
• Ensure proper communication with customers about resolutions and updates.

Requirements:
• Minimum 3 years of experience in a customer support or contact center role.
• Proficient in Microsoft Office Suite and Google Workspace, with advanced Excel/Google Sheets skills for reporting and analysis.
• Familiarity with CRM tools and customer feedback systems.
• Strong understanding of customer feedback processes, including survey design and data analysis.
• Ability to develop comprehensive reports and provide actionable insights.
• Knowledge of industry best practices for customer satisfaction and process improvement.

Benefits:
• Vouchers for Vacations, Gym, Therapy Sessions, Internet Costs
• Complementary Insurance
• Educational platform of advanced courses
• Snappfood’s Discount codes
• Loans

معرفی شرکت

اسنپ‌فود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویس‌هایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیده‌های تازه و راهی برای خدمت‌رسانی بهتر و باکیفیت‌تر باشیم.
ما در این مسیر علاقه‌مند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالش‌ها و مسائل کسب‌وکار یاریگرمون باشن.