امکان جدید:
همین حالا رزومه خود را در کمتر از ۱۰ دقیقه بسازید،
برو به رزومه‌ساز
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اسنپ فود | Snappfood
استخدام Contact Center Workforce Development Supervisor
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دسته‌بندی شغلی
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موقعیت مکانی
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نوع همکاری
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حداقل سابقه کار
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حقوق
شرح موقعیت شغلی
In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.
Responsibilities:
• Partner with HR and senior leadership to identify and prioritize the technical and soft skills required for employee development
• Conduct thorough research to identify the specific technical and soft skills needed for various contact center roles, particularly supervisory positions
• Transform research findings into personalized and engaging training content aligned with organizational needs and culture
• Design and implement interactive and gamified training programs to enhance skill development and boost engagement
• Foster a fun and interactive learning environment that promotes knowledge retention and skill application
• Gather feedback from participants and stakeholders to refine training content and delivery methods
• Design, manage, and deliver training programs tailored to the specific needs of various contact center roles
• Champion the establishment of an internal skills development academy accessible to all employees
• Develop a plan to expand training program access to individuals and organizations seeking contact center skills development
• Stay abreast of the latest trends and best practices in the contact center industry to ensure training programs remain relevant and effective
Requirements:
• Bachelor's degree or Master's degree in Psychology, Education-related fields, Management, Human Resources or other related fields
• Work experience in training and competency development
• At least 4 years of work experience preferably in a call center or customer service environment
• At least 1 year of work experience as supervisor or related positions
• Strong understanding of contact center operations
• Have knowledge of gamification and related fields
Benefits:
• Credit for Vacations, Gym, Therapy, Internet Costs
• Social Security & Complementary Insurance
• Educational platform of advanced courses
• Snappfood’s Discount codes
• Loans
We are waiting for you to continue this story.
Responsibilities:
• Partner with HR and senior leadership to identify and prioritize the technical and soft skills required for employee development
• Conduct thorough research to identify the specific technical and soft skills needed for various contact center roles, particularly supervisory positions
• Transform research findings into personalized and engaging training content aligned with organizational needs and culture
• Design and implement interactive and gamified training programs to enhance skill development and boost engagement
• Foster a fun and interactive learning environment that promotes knowledge retention and skill application
• Gather feedback from participants and stakeholders to refine training content and delivery methods
• Design, manage, and deliver training programs tailored to the specific needs of various contact center roles
• Champion the establishment of an internal skills development academy accessible to all employees
• Develop a plan to expand training program access to individuals and organizations seeking contact center skills development
• Stay abreast of the latest trends and best practices in the contact center industry to ensure training programs remain relevant and effective
Requirements:
• Bachelor's degree or Master's degree in Psychology, Education-related fields, Management, Human Resources or other related fields
• Work experience in training and competency development
• At least 4 years of work experience preferably in a call center or customer service environment
• At least 1 year of work experience as supervisor or related positions
• Strong understanding of contact center operations
• Have knowledge of gamification and related fields
Benefits:
• Credit for Vacations, Gym, Therapy, Internet Costs
• Social Security & Complementary Insurance
• Educational platform of advanced courses
• Snappfood’s Discount codes
• Loans
معرفی شرکت
اسنپ‌فود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویس‌هایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیده‌های تازه و راهی برای خدمت‌رسانی بهتر و باکیفیت‌تر باشیم.
ما در این مسیر علاقه‌مند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالش‌ها و مسائل کسب‌وکار یاریگرمون باشن.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیده‌های تازه و راهی برای خدمت‌رسانی بهتر و باکیفیت‌تر باشیم.
ما در این مسیر علاقه‌مند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالش‌ها و مسائل کسب‌وکار یاریگرمون باشن.
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مهارت‌های مورد نیاز
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جنسیت
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وضعیت نظام وظیفه
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حداقل مدرک تحصیلی
مشاغل مشابه
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مدرس زبان انگلیسی (۱۰ روز پیش)
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سوپروایزر زبان انگلیسی (۲۸ روز پیش)
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سوپروایزر زبان انگلیسی (۴۵ روز پیش)
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سوپروایزر زبان آلمانی (۴۴ روز پیش)
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سوپروایزر کودک (زبان انگلیسی) (۹ روز پیش)
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