اسنپ فود | Snappfood

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snappfood.ir

استخدام E-CRM Manager

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility. We are waiting for you to continue this story

Responsibilities:

-Working with the Growth Team to Develop CRM Campaigns:

Collaborate closely with the growth team to develop CRM campaigns aligned with overall business objectives and business plans
Incorporate new strategies and techniques to enhance customer engagement and retention through CRM initiatives

-Setting Clear Monthly and Quarterly Targets:

Establish clear monthly and quarterly targets for key performance indicators such as orders, retention rate, cost, and other relevant measures
Monitor progress towards targets and adjust strategies as needed to ensure objectives are met

-Building and Maintaining Customer Segmentation Strategies:

Develop and maintain customer segmentation, targeting, and personalization strategies to optimize campaign effectiveness
Utilize segmentation methods to tailor messaging and offers to specific customer groups and segments

-Analyzing CRM Campaign Performance and Making Data-Driven Decisions:

Analyze CRM campaign performance metrics to evaluate effectiveness and identify areas for improvement
Utilize data analytics tools to derive insights and make data-driven decisions to optimize conversion rates and revenue

-Collaborating with the CRO Team:

Partner with the Conversion Rate Optimization (CRO) team to increase conversion rates at each step of the customer journey funnel through effective marketing assets and strategies
Implement A/B testing campaigns and other optimization techniques to improve click-through rates and conversion rates across different channels

-Monitoring CRM Channels and Increasing Customer Retention Rates:

Analyze CRM channels daily to identify opportunities for improvement and increase customer retention rates
Plan and implement new CRM activities to enhance customer engagement and loyalty

-Monitoring Targets Daily and Monthly:

Monitor key performance indicators such as order volume, customer acquisition cost (CAC), cost per order (CPO), conversion rates, net merchandise value (NMV), and churn rate on a daily and monthly basis
Take proactive measures to address any deviations from targets and optimize performance

-Analyzing Complex Customer Data Sets:

Analyze complex customer data sets to gain insights into customer behavior and preferences
Identify opportunities for better segmentation of users based on historical and behavioral data

-Running A/B Test Campaigns:

Design and execute A/B test campaigns to improve click-through rates and conversion rates in different channels
Analyze test results and iterate on strategies to continuously improve campaign performance

- Ensuring Sustainability on ACQ

Making sure that partners are fully engaged
Optimizing available CRM partners and adding new Partners

Requirements

Strong understanding of RFM (Recency, Frequency, Monetary) analysis and segmentation methods
Strong reporting and documentation skills
Experience with marketing automation platforms and e-CRM concepts
Strong analytical skills with the ability to interpret data and provide insights that drive decision-making
Familiarity with A/B testing methodologies and conversion optimization strategies
Experience using marketing automation tools such as WebEngage or similar platforms
Entry level understanding of SQL Queries and programming language such as Python (proficiency on these is plus)
Proficiency in Microsoft Office suite and analytical tools (e.g., Google Analytics)

Benefits:

Credit for: Vacations, Gym, Therapy, Internet Costs
Social Security & Complementary Insurance
Educational platform of advanced courses
Snappfood's Discount codes
Loans

معرفی شرکت

اسنپ‌فود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویس‌هایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیده‌های تازه و راهی برای خدمت‌رسانی بهتر و باکیفیت‌تر باشیم.
ما در این مسیر علاقه‌مند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالش‌ها و مسائل کسب‌وکار یاریگرمون باشن.