In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.We are waiting for you to continue this story.
Responsibilities:
Developing Biker-Centric Strategies: Analyze biker feedback and market trends to develop and implement strategies prioritizing biker needs
Optimizing Touchpoints: Design customer journey maps to identify pain points and ensure positive interactions across all touchpoints
Managing Biker Feedback: Collect, analyze, and respond to biker feedback through various channels to enhance the biker experience
Implementing Biker Satisfaction Metrics: Establish KPIs to measure satisfaction and loyalty, track metrics, and identify areas for improvement
Training and Development: Develop training materials and provide ongoing support to frontline staff to deliver exceptional biker service
Driving Continuous Improvement: Lead initiatives to enhance the biker experience through process improvements, new technologies, and innovative engagement initiatives
Monitoring Biker Support: Develop and monitor service level agreements for biker support to ensure timely resolution of issues
Reporting: Prepare and present reports and insights to senior management and stakeholders
Requirements:
Analytical skills: Ability to analyze data, feedback, and metrics to derive insights and make data-driven decisions
Emotional intelligence: Navigate emotions of bikers and team members effectively
Report Preparation ability and experience
Project management ability and experience
Familiarity with Process Management
Benefits:
Credit for: Gym, Therapy, Internet Costs
Social Security & Complementary Insurance
Educational platform of advanced courses
Snappfood's Discount codes
Loans
معرفی شرکت
اسنپفود بزرگترین سرویس آنلاین سفارش غذا در ایرانه که در کنار غذا، سرویسهایی از جمله سفارش نان، پروتئین، شیرینی و میوه رو هم در خودش داره.
همراهی صمیمانه و اعتماد بیش از ۵ میلیون کاربر ما رو بر این داشته که همواره به دنبال خلق پدیدههای تازه و راهی برای خدمترسانی بهتر و باکیفیتتر باشیم.
ما در این مسیر علاقهمند به همکاری با افرادی هستیم که با هوشمندی و سرعت عملشون در عبور از چالشها و مسائل کسبوکار یاریگرمون باشن.