The Helpdesk Engineer extends technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.
Technicians receive trouble tickets raised by users through emails, Tickets, Skype, or in-person.
Additionally, an excellent support specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Job responsibilities
Test and assess issues related to computer software and hardware, including operating systems, such as Mac, Linux, and Windows.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Follow-up and update customer status and information.
Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
Install, check, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
Job requirements
Ability to troubleshoot network and client-side issues.
Ability to diagnose and resolve basic technical issues like Laptop (Hardware and Software), Printer and Scanner installation, and Diagnose.
Familiar with different platforms (Microsoft Windows & Active Directory, Linux, macOS, Android, iOS)
Basic familiarity with VMware virtualization.
Familiar with A+ and Network+.
Familiar with CCNA, MTCNA, MCSA.
Familiarity with IT infrastructure devices (such as Routers, Switches, Servers )
Spirit of Teamwork and fast learner.
معرفی شرکت
اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیلکرده قدرت میگیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درونشهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سختکوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال میشویم که رزومه خود را برایمان ارسال کنید.