دیجی‌‌کالا | Digikala

تاسیس در ۱۳۸۴ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر digikala.com

استخدام Platform Support Excellence Specialist

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Digikala is in constant and fast evolution in order to serve millions of customers and tens of thousands of sellers seamlessly. The Seller Support team acts as the main interface between Digikala and sellers.

This team is expected to address system issues, identify and implement process improvements, develop internal documentation, and contribute to a team environment while adhering to service level agreements for calls and tickets. Seller support specialist will work in second layer of seller support team to help the call center resolve more complicated seller related issues.

Job Description:

Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Digikala Sellers including the appropriate escalation of Sellers' issues.
Maintains a positive and professional attitude always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Work in close collaboration with internal teams such as After Sales Service, Finance, operation teams and etc. as required to resolve Seller's issues and questions.

Requirements:

Having MBA or Master's degree in E-commerce or Industrial Engineering would be an advantage
Experience within a customer service environment. (Minimum 2 years)
Excellent written and verbal communication in Persian (English is a plus)
Experience with MS Excel and MS Word, Power Point and Visio (Proficiency is a plus)
Should be willing to interact with Seller over calls / email / in person depending on the business need.

معرفی شرکت

ما در دیجی‌کالا به عنوان شرکتی که در حوزه تجارت الکترونیک فعالیت می‌کنه، به دنبال تحقق رویای «لبخندی برای همه ایران» هستیم. در همین راستا، با بهره‌گیری از فناوری‌های روز دنیا و توسعه مداوم سرویس‌های مبتنی بر تکنولوژی، ارزش‌های‌ خودمون رو در مشتری‌محوری، اشتیاق برای تعالی، کارگروهی و نتیجه‌گرایی دنبال می‌کنیم.
در گروه دیجی‌کالا امکانی فراهم شده تا ما با افراد با تخصص‌های متنوع در یک مجموعه فعالیت کنیم. علاوه بر این، با توجه به سرعت رشد بالا در دیجی‌کالا، امکان رشد و توسعه رو در مواجهه با چالش‌ها و استفاده از برنامه‌های توسعه و آموزش متنوع داریم.