We are looking for a training and audit specialist to join our operations department. In this role, you will be responsible for training new joiners on work procedures and regulations, preparing training files, auditing processes based on standards, and helping with staff recruitment. You will ensure that our operations staff are well-trained, competent, and compliant with the company's policies and expectations.
Job Responsibilities
Conduct training needs analysis and design training programs for new joiners in the operations department
Deliver training sessions using various methods, such as presentations, demonstrations, simulations, etc.
Prepare training materials, such as manuals, guides, handouts, etc.
Evaluate the effectiveness of training programs and provide feedback and recommendations
Maintain training records and files and update them regularly
Perform audits on processes and procedures in the operations department to ensure compliance with standards and regulations
Identify gaps and risks and report findings and suggestions for improvement
Assist in staff recruitment by screening candidates, conducting interviews, and providing input
Stay updated with the latest trends and best practices in training and auditing
Job Requirements
Knowledge of training methods, techniques, and tools
Knowledge of auditing standards, principles, and practices
Proficiency in Microsoft Office and other software applications
Excellent communication, presentation, and interpersonal skills
Attention to detail, analytical thinking, and problem-solving skills
Ability to work independently or as part of a team
Communicate effectively with various stakeholders
Interpersonal skills: You need to build rapport and trust with the people you work with
Identify and resolve issues that may arise during training or auditing activities
معرفی شرکت
ما در دیجیکالا به عنوان شرکتی که در حوزه تجارت الکترونیک فعالیت میکنه، به دنبال تحقق رویای «لبخندی برای همه ایران» هستیم. در همین راستا، با بهرهگیری از فناوریهای روز دنیا و توسعه مداوم سرویسهای مبتنی بر تکنولوژی، ارزشهای خودمون رو در مشتریمحوری، اشتیاق برای تعالی، کارگروهی و نتیجهگرایی دنبال میکنیم.
در گروه دیجیکالا امکانی فراهم شده تا ما با افراد با تخصصهای متنوع در یک مجموعه فعالیت کنیم. علاوه بر این، با توجه به سرعت رشد بالا در دیجیکالا، امکان رشد و توسعه رو در مواجهه با چالشها و استفاده از برنامههای توسعه و آموزش متنوع داریم.