دیجی‌‌کالا | Digikala

تاسیس در ۱۳۸۴ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر digikala.com

استخدام Account Management Specialist

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Job Description

We are seeking a dedicated and highly skilled Key Account Management Senior Specialist to join our team. The ideal candidate will possess strong relationship-building skills, a positive attitude, and a passion for delivering exceptional service to our clients. This role involves managing key accounts, creating and executing marketing strategies, and driving sales growth through effective account management.

Key Responsibilities:

Develop and nurture long-term relationships with clients, vendors, and internal stakeholders to foster partnerships.
Present a positive attitude, strong work ethic, and professionalism at all times.
Troubleshoot and resolve customer service issues promptly and satisfactorily.
Collaborate with cross-functional teams, including marketing, Commercial and operations[mh1] , to ensure successful project execution.
Plan and organize marketing strategies to achieve brand objectives.
Create and manage marketing campaigns to drive sales and increase brand visibility.
Proficiently update customer databases with new leads, opportunities, and sales progressions.
Maintain pipeline reports for ongoing updates on sales status, including oral and written reports on customer needs, problems, interests, competitive activities, and potential for new services.
Exhibit the ability to think outside the box to create value-driven solutions for customers.
Demonstrate a data-driven, analytical mindset to identify trends and opportunities for performance improvement.
Prepare and present reports summarizing data and insights to stakeholders, providing recommendations for improvement.
Detail-oriented and proficient in data entry.
Result-oriented with a passion for delivering high-quality work and exceeding customer expectations.

Job Requirements:

Bachelor’s Degree in Business or a related field.
At least 2 years of relevant experience in key account management or a related role.
Excellent negotiation skills.
Vision to understand client needs and translate them into practical solutions.
Disciplined time management and the ability to work under pressure.
Strong teamwork and team development abilities.
Exceptional software skills, including proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
Strong verbal and written communication skills.
Excellent organizational and time management skills, with the ability to multitask and prioritize workloads effectively.
Advertising knowledge is preferred.

معرفی شرکت

ما در دیجی‌کالا به عنوان شرکتی که در حوزه تجارت الکترونیک فعالیت می‌کنه، به دنبال تحقق رویای «لبخندی برای همه ایران» هستیم. در همین راستا، با بهره‌گیری از فناوری‌های روز دنیا و توسعه مداوم سرویس‌های مبتنی بر تکنولوژی، ارزش‌های‌ خودمون رو در مشتری‌محوری، اشتیاق برای تعالی، کارگروهی و نتیجه‌گرایی دنبال می‌کنیم.
در گروه دیجی‌کالا امکانی فراهم شده تا ما با افراد با تخصص‌های متنوع در یک مجموعه فعالیت کنیم. علاوه بر این، با توجه به سرعت رشد بالا در دیجی‌کالا، امکان رشد و توسعه رو در مواجهه با چالش‌ها و استفاده از برنامه‌های توسعه و آموزش متنوع داریم.