آرون تک | Arvantech

کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر hrkgame.com/

فرصت‌های شغلی ۳

استخدام کارشناس پشتیبانی آنلاین (Customer Service Specialist)

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

مهم نیست
حقوق

توافقی

شرح موقعیت شغلی

About the Role:

Join our dynamic customer service team as a Specialist, where you'll play a crucial role in maintaining our commitment to excellent customer support. You will handle customer inquiries through tickets and live chat, focusing on resolving issues related to orders, website accounts, and services offered.

Key Responsibilities:

Responding to customer inquiries via tickets and live chat with efficiency and empathy.
Addressing and resolving customer issues concerning orders, website accounts, and services.
Ensuring customer satisfaction by providing timely and accurate information.
Collaborating with team members to manage a high volume of inquiries.

Requirements:

Proficiency in English (both reading and writing).
Strong computer skills.
Previous experience with CRM tools; Zendesk experience is a plus.
Interest or knowledge in video games is beneficial.

Shift Details:

Rotational shifts covering morning and evening hours.
Night shifts are primarily covered by existing team members. Each team member participates in a rotational night shift once a month.

What We Offer:

The opportunity to work remotely.
A collaborative and supportive team environment.
Professional growth and skill development opportunities.
Gain experience in an international product environment.

معرفی شرکت

We're HRK Game, an international online distribution platform with a focus on the European market for digital video games. What sets us apart? We're a nimble, young, and small team of Iranian tech experts united by a single goal: to develop a top-quality product that can compete on the global stage. We're always on the hunt for the latest technologies and methodologies to help us achieve our mission. If you're looking to dive into product development within a truly international context, you've hit the jackpot with us. Come join our squad and let's shake up the gaming world together!