Job description
As a NOC Expert in Snapp, you will be working on monitoring, basic network troubleshooting, log analyzing, reporting and documenting
Responsibilities
Troubleshooting and Resolution
Alarm Handling and Escalation
Client Interaction
Documentation and Reporting
Requirements
Strong ability to diagnose server or network alerts, events or issues
Understanding of common information architecture frameworks
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks
Good oral and written communication skills, and ability to address conflict with others constructively
Experience with Disaster Recovery plans and related technologies Ability to work a flexible schedule
Enough knowledge in Zabbix - Solarwinds - OPmanager - Splunk
Preferred Qualifications
Familiarity with routing and switching
Familiarity with network security scope
Familiarity with Jira ticketing systems
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