ورونالبز | VeronaLabs

کامپیوتر، فناوری اطلاعات و اینترنت ۲ - ۱۰ نفر veronalabs.com/

فرصت‌های شغلی ۲

استخدام WordPress Support Specialist (دورکاری)

این آگهی منقضی شده است

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت دورکاری
حداقل سابقه کار

مهم نیست
حقوق

توافقی

شرح موقعیت شغلی

What you’ll be doing

As a WordPress Support Specialist, you assist customers with their questions or issues relating to our products (we have several WordPress plugins and themes). Communicate with them using messaging platforms such as email, chat, social media, help desk system, etc.

A customer's satisfaction is very important in addition to solving his/her problem.
Please do not apply if you don’t have WordPress skills!!!

Qualifications

Excellent reading and writing skills in English
Having skills in WordPress (Themes & Plugins)
Having good communication skill
Handling customer support cases through multiple channels such as email & chat system submission
Create and follow up new tasks for incidents/issues from incoming tickets
Interact with customers and the technical team

Preferred Skills/Experience

Experience with Word, Excel, and other MS Office suite applications
Excellent communication and problem-solving skills
Solid understanding of basic computer functions
Capacity to handle multiple tasks
Ability to conduct and complete Company business in a professional and ethical manner
A full-time employee must be able to work remotely and have access to a reliable internet connection

معرفی شرکت

VeronaLabs is a software development company that specializes in creating high-quality WordPress plugins for users around the world. Our team is dedicated to providing innovative and user-friendly solutions to help website owners and administrators manage their online presence more efficiently. Some of our most popular products include WP Statistics, WP SMS, and WP Slimstat, which have been used by hundreds of thousands of users worldwide. We are proud of our track record of delivering reliable and effective products and are always working to improve and expand our offerings.