اسنپ گروسری | Snapp Grocery

کامپیوتر، فناوری اطلاعات و اینترنت ۵۰۱ تا ۱۰۰۰ نفر

فرصت‌های شغلی ۲۴

استخدام CX and QC Specialist

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Over view:

As a fast-growing E-commerce, SnappMarket strives to improve online shopping experiences We are looking for a customer experience specialist that will be the liaison between

our company and its current and potential customers. The successful candidate will

be able to accept ownership for effectively solving customer issues, complaints, and

inquiries; keeping customer satisfaction at the core of every decision and behavior.

Listening to recorded calls and assessing and annotating whether company quality

standards were or were not met.

Role and Responsibilities

• Management and resolving customer complaints. (Call)

• Identify and escalate issues to the supervisor.

• Document all call information according to standard operating procedures

• Follow up on customer calls where necessary

• Complete call logs and reports

• Collaborate with other teammates to create innovative ideas

• Evaluating and scoring recorded calls based on various criteria

Qualifications and Education Requirements

• Completed associate or bachelor's degree

• Familiarity with Excel and other Microsoft Office applications.

• 1 year of experience in a call center environment

• Knowledge of customer service practices and principles

• Excellent data entry and typing skills

• Ability to handle stressful situations appropriately in calls

معرفی شرکت

Snapp Grocery, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Snapp Market!, our online supermarket service offering scheduled delivery, Snapp Express!, our fast delivery online supermarket service, Smart!, our online chain supermarket service (Dark Store), and Snapp Market Pro!, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.