اسنپ گروسری | Snapp Grocery

کامپیوتر، فناوری اطلاعات و اینترنت ۵۰۱ تا ۱۰۰۰ نفر

فرصت‌های شغلی ۲۴

استخدام Technical Support Specialist

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

We are looking for a hard-working, flexible, and talented individual to provide basic to high-level end-user support to our collogues. The Technical Support Technician plays a pivotal role in delivering technical assistance and solutions to our customers, ensuring the seamless operation of their hardware, software, and network systems. This role combines problem-solving skills with excellent customer service to effectively address and resolve technical issues.

Responsibilities:
Responding promptly and professionally to stakeholder inquiries via various communication
channels.
Diagnosing and troubleshooting technical issues related to hardware, software, and network systems.
Providing step-by-step guidance to stakeholders in resolving technical problems.
Collaborating with senior technicians and relevant departments to escalate complex issues.
Installing, configuring, and maintaining software, hardware, and operating systems.
Offering remote support to stakeholders during setup, installation, and configuration processes.
Documenting stakeholder interactions, including issues and solutions, accurately.
Contributing to the creation and maintenance of a knowledge base for common issues.
Sharing knowledge and collaborating with colleagues to improve overall team performance.

Requirements:
Basic understanding of networking concepts, protocols, and troubleshooting.
Exceptional verbal and written communication skills for effective stakeholder interaction.
Strong analytical abilities to diagnose and systematically address technical problems.
Customer-centric approach with patience and empathy for various stakeholder backgrounds.
Efficient time management skills for multitasking and prioritizing tasks.
Flexibility to adapt to changing schedules and work collaboratively within a team.
Familiarity with Kibana dashboard and postman basic verbs.

We expect the new force to be patient and active and have a high tolerance threshold.
Due to the abundance of tools in the unit, it is not necessary to know all the tools completely, all the
items will be taught, but at least Network+ should be covered.
Our working hours for this force are from 6:00 pm to 12:00 pm.
and from 9 am on Thursdays to 12 pm.
And on Fridays, it is one day every two weeks.
Due to mid-week holidays, these holidays are divided among the members in shifts.

معرفی شرکت

Snapp Grocery, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Snapp Market!, our online supermarket service offering scheduled delivery, Snapp Express!, our fast delivery online supermarket service, Smart!, our online chain supermarket service (Dark Store), and Snapp Market Pro!, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.