فریوارد | Freeward International Group

کامپیوتر، فناوری اطلاعات و اینترنت ۲ - ۱۰ نفر freeward.net

فرصت‌های شغلی ۰

استخدام Senior Customer Support (پشتیبان ارشد سایت)

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

مهم نیست
حقوق

توافقی

شرح موقعیت شغلی

We are excited to announce an opportunity for an experienced and dedicated individual to step into the role of Senior Customer Support Specialist within our team. As a Senior Specialist, you will be at the forefront of our customer service efforts, ensuring top-notch support and satisfaction. This full-time position demands a high level of expertise, leadership, and a commitment to delivering exceptional service.

Key Responsibilities:

Lead and mentor a team of customer support specialists, guiding them in providing effective and efficient assistance to customers.
Handle escalated customer inquiries, issues, and complex cases with a solutions-oriented approach, aiming to exceed customer expectations.
Collaborate with other departments to address customer concerns, provide insights, and contribute to process improvements.
Utilize your in-depth knowledge of our products, services, and policies to provide accurate and comprehensive information to both customers and team members.
Implement and refine strategies for enhancing customer experience, streamlining support processes, and optimizing workflow.
Analyze customer interactions and support trends to provide valuable feedback and suggestions for product and service enhancements.
Regularly review and update support documentation, ensuring its accuracy and relevance.
Act as a point of contact for intricate technical inquiries, engaging with technical teams to deliver comprehensive solutions.

Requirements:

Demonstrated experience in a senior-level customer support or client service role.
Exceptional proficiency in written and spoken English, enabling effective communication with customers and team members.
Proven track record of effectively handling complex customer interactions, showcasing active listening and problem-solving skills.
Extensive familiarity with CRM systems, support tools, and best practices in customer support.
Outstanding interpersonal skills, allowing you to collaborate and liaise with various internal teams to achieve customer-centric goals.
Exceptional organizational skills, enabling you to manage multiple tasks, prioritize effectively, and meet deadlines.
Bachelor's degree or equivalent experience, demonstrating a commitment to continued learning and growth.

This senior role offers a dynamic environment where your expertise will make a tangible impact on our customer support operations. If you thrive in a leadership role, excel at tackling challenging scenarios, and are dedicated to elevating the customer experience, we encourage you to apply for this fulfilling opportunity

معرفی شرکت

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