اسنپ گروسری | Snapp Grocery

کامپیوتر، فناوری اطلاعات و اینترنت ۵۰۱ تا ۱۰۰۰ نفر

فرصت‌های شغلی ۲۴

استخدام Customer Experience Reporter

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Overview:

We are seeking a Customer Experience (CX) Reporter to gather and analyze customer feedback and provide actionable insights to enhance overall customer satisfaction. The ideal candidate will collaborate with cross-functional teams to identify pain points and opportunities for improving the customer experience. Bachelor’s degree and 1+ year in a related role and knowing Microsoft Excel required.

Responsibilities:

Collect and analyze customer feedback data.
Generate regular reports on customer experience metrics.
Identify trends and areas for improvement.
Present findings to senior management.

Qualifications:

Proficient in Microsoft Excel for data analysis and reporting.
Experience working with call center operations.
Strong analytical and problem-solving skills.
Excellent communication and presentation abilities.
Bachelor's degree in Business, Management, or a related field preferred.

معرفی شرکت

Snapp Grocery, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Snapp Market!, our online supermarket service offering scheduled delivery, Snapp Express!, our fast delivery online supermarket service, Smart!, our online chain supermarket service (Dark Store), and Snapp Market Pro!, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.