اسنپ گروسری | Snapp Grocery

کامپیوتر، فناوری اطلاعات و اینترنت ۵۰۱ تا ۱۰۰۰ نفر

فرصت‌های شغلی ۲۴

استخدام CX and QC Specialist

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Overview:

We are looking for a customer experience specialist that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Listening to recorded calls and assessing and annotating whether company quality standards were or were not met.

Responsibilities:

Management and resolve customer complaints. (Call)
Identify and escalate issues to supervisor.
Document all call information according to standard operating procedures
Follow up customer calls where necessary
Complete call logs and reports
Collaborate with other teammates to create innovative ideas
Evaluating and scoring recorded calls based on various criteria

Qualifications:

Completed associate or bachelor's degree
Familiarity with excel and other Microsoft office applications.
1 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Ability to handle stressful situation appropriately in calls

معرفی شرکت

Snapp Grocery, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Snapp Market!, our online supermarket service offering scheduled delivery, Snapp Express!, our fast delivery online supermarket service, Smart!, our online chain supermarket service (Dark Store), and Snapp Market Pro!, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.