اسنپ | Snapp

تاسیس در ۱۳۹۳ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snapp.ir

فرصت‌های شغلی ۵۳

استخدام Call Center Manager

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the position

As a call center manager, you have to support customers and maintain the quality of service and the service level, by adhering to standards and guidelines.

Responsibilities

Provide leadership, development and coaching of team leaders and specialists.
Actively engage and support the development of the entire team to ensure better performance.
Contribute to the design and implementation of change programs and projects which impact the Call Center.
Developing a culture where training and development are part of the team, identifying actions and working with the training team to ensure the skills and knowledge are developed effectively.
Ensure effective and consistent communication throughout the team and encourage feedback and customer insight in order to enhance the customer experience.
Embed a data-driven performance culture, framework and review processes to achieve service levels and improvements against set targets.
Building and maintaining effective internal and external stakeholder relationships.
Identifying and instilling best practices, processes and systems and drive a continuous improvement environment.
Maintain open and honest channels of communication at all levels across the business to facilitate best-in-class sharing and root cause analysis.
Enhance resource planning and resource management.
Ensures SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.
Review management information and make suggestions and recommendations as to improvements across the Call Center.

Requirements

Outstanding communication and interpersonal skills
Strong people management, leadership and development skills
Ability to mentor, coach and motivate others
Ability to multitask and stay organized
Proficiency with the necessary tools including call center equipment/software programs, phone systems, etc.
Experience with monitoring and observability tools
Proficient in MS Office
Ability to prepare regular reports
Strong grasp of the company’s customer service policies
Advanced in English (Writing & Speaking)
Experience working in logistics companies is considered a plus

معرفی شرکت

اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیل‌کرده قدرت می‌گیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درون‌شهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سخت‌کوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال می‌شویم که رزومه خود را برای‌مان ارسال کنید.