اسنپ | Snapp

تاسیس در ۱۳۹۳ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snapp.ir

فرصت‌های شغلی ۴۸

استخدام HRBP (Call Center Department-SnappPay)

این آگهی منقضی شده است

دسته‌بندی شغلی

منابع انسانی و کارگزینی
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

About SnappPay
SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit. Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

We are looking for a qualified HR Business Partner to oversee all human resources operations and ensure they’re aligned with our business goals for our call center teams. You will be responsible for managing the full employee lifecycle, from hiring to retention, as well as resolving employee relations issues, providing HR guidance, and implementing HR strategies that support our call center performance and culture.

Responsibilities:

Recruitment for Call Centers Position based on requirements
Developing and implementing performance management programs for the call center team
Conflict Management across Call Center Teams
Work closely with call center staff and management to improve work relationships, build morale and increase
productivity and retention
Identify training needs for call center teams and individuals
Evaluate training programs and measure their effectiveness.

Requirements:

Proven work experience as an HR Business Partner, preferably in a call center or customer service environment
Full understanding of Recruitments process and Interview Methods and Performance Management
Analytical and goal oriented with strong knowledge of HR metrics
Familiar with Data analysis software such as excels or power BI
Full understanding of all HR functions and processes
Familiar with Call Centers' challenges and Solutions about theirs
Thorough knowledge of labor legislation and best practices for call center operations

معرفی شرکت

اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیل‌کرده قدرت می‌گیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درون‌شهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سخت‌کوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال می‌شویم که رزومه خود را برای‌مان ارسال کنید.