About Snapp Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.
Responsibilities
The Local Performance Operations Lead role is to drive efficiency and excellence in our local operations, utilizing data to identify improvement areas, devise strategies, and foster a high-performance team that exceeds customer expectations and contributes to our overall success
Improve the efficiency of local operations through data-driven process optimization.
Achieve team performance metrics consistently over a quarter, indicating effective leadership and team management.
Implement new strategies for performance enhancement within the first year, resulting in measurable improvements in operational efficiency or customer satisfaction.
Improve customer satisfaction score within the first year, reflecting better operational performance.
Successfully conduct comprehensive training programs per quarter to increase team skill set and knowledge, ultimately driving performance improvements.
Reduce operational costs within the first year without compromising quality or customer satisfaction.
Requirements
At least 2 years experience in lead and managers role
Proficiency in Excel and Power BI
Teamwork
Compassion
Concentration
Problem-solving
Industry expertise
Creativity
Communications
Team Management
Technical proficiency
Data processing skills
Product development
Risk analysis
Strategic planning
Organizational skills
Leadership skills
Decision-making
Conflict Management
معرفی شرکت
اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیلکرده قدرت میگیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درونشهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سختکوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال میشویم که رزومه خود را برایمان ارسال کنید.