اسنپ | Snapp

تاسیس در ۱۳۹۳ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر snapp.ir

فرصت‌های شغلی ۲۵

استخدام ICT Support Team Lead

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

About Snapp
Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the Position
Snapp is seeking a dynamic and results-driven Support Team Lead to join our growing team. As a key member of our organization, you will be responsible for leading and motivating a high-performing technical support team, ensuring exceptional customer service and operational efficiency.

Responsibilities

Lead and guide the technical support team in providing exceptional customer service.
Plan and oversee the daily operations of the support team, ensuring efficient workflow.
Analyze and optimize work processes to improve team productivity and efficiency.
Address complex issues and resolve technical problems escalated by the support team.
Evaluate team performance, track key metrics, and generate regular reports to management.
Conduct regular team meetings to review goals, address challenges, and provide constructive feedback.
Collaborate with other departments to resolve cross-functional issues and ensure seamless customer experience.
Train, mentor, and develop the skills of support team members.

Job Requirements

Bachelor's degree in Information Technology (IT) or a related field.
3+ years of experience in a technical support role.
1+ years of experience in a supervisory or managerial role within a technical support environment.
Proven experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
Strong analytical and problem-solving skills with a focus on data-driven decision-making.
Excellent communication, interpersonal, and leadership skills.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Familiarity with relevant technologies (e.g., operating systems, networks, cloud platforms).

معرفی شرکت

اسنپ محصولی ایرانی است که از تیمی خلاق، جوان و تحصیل‌کرده قدرت می‌گیرد و در تلاش است تا صنعت فناوری اطلاعات و ارتباطات را به زندگی روزمره جامعه پیوند بزند.
اهداف بزرگی در سر داریم و بلند پروازیم. قصد داریم اسنپ را به بهترین راهکار برای سفرهای درون‌شهری ایران تبدیل کنیم و در این راه به کمک افراد خلاق، سخت‌کوش و بلندپرواز احتیاج داریم. اگر چنین خصوصیاتی دارید خوشحال می‌شویم که رزومه خود را برای‌مان ارسال کنید.