اسنپ پی | Snapp Pay

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر snapppay.ir

استخدام Technical & Support Account Management Specialist

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

About SnappPay:

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

About the Role

As a Technical & Support Account Management Specialist, you will be responsible for ensuring a smooth and successful merchant activation journey, from initial setup to resolving technical and operational challenges. You will act as a key point of contact for merchants, collaborating with internal teams to troubleshoot issues, improve the activation experience, and enable merchants to successfully operate with SnappPay.

Responsibilities:

Accurately carrying out the activation process of merchants.
Onboarding the required items in the activation process and after that to the merchants.
Working collaboratively with cross-functional teams, including Sales, Customer Support, and Product Development.
Keep close contact with merchants at every stage and respond to merchants’ queries via phone, email, chat, or meeting.
Ensure that merchants can sell with SnappPay without any problem.
Maintaining accurate records of activation process activities and preparing required Reports.
Collecting feedback from merchants and stakeholders to continuously improve the activation process

Requirements:

Familiar with some CMS such as WordPress, Webzi, Joomla, PrestaShop and etc.
Proficiency in understanding and working with integration protocols, APIs, and
technical documentation.
Strong analytical and problem-solving abilities to troubleshoot and resolve technical
issues during the activation process.
Excellent communication and presentation skills.
Proficiency in MS Office and PowerPoint.
Familiarity with financial technology (fintech) and payment systems.

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معرفی شرکت

اسنپ‌پی، اولین ارائه دهنده BNPL (الان بخر، بعدا پرداخت کن) در ایران با نام سرویس اعتباری است که ارائه این سرویس را با هدف ایجاد فراگیری مالی از سال ۹۹ آغاز کرد. این مدل یکی از جدیدترین شیوه‌های پرداخت در دنیاست که محبوبیت زیادی به خصوص بین نسل جوان دارد. ارائه این خدمت توسط اسنپ‌پی، نقطه عطفی در صنعت پرداخت و ارائه اعتبار خرد در ایران بود که با استقبال گسترده کاربران مواجه شد.