SnappPay is the financial arm of Snapp Group, focused on building innovative financial products and services. We leverage financial technologies to provide better and smarter solutions for payment, credit, investment, insurance, and other financial needs of our users.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to enable financial inclusion for all Iranians.
About the Role:
As a Junior Operations Business Data Analyst, you will support the Operations team by transforming operational data into clear and actionable insights. You will work closely with different stakeholders to analyze operational performance, monitor key metrics, and provide reports and dashboards that support data-driven decision-making.
In this role, you will primarily work with call and operational data, gain a deep understanding of Operations processes and KPIs, and contribute to identifying trends, performance gaps, and opportunities for improvement.
Responsibilities:
Analyze call data and other datasets related to Operations performance.
Monitor and analyze key operational KPIs to identify trends, patterns, performance gaps, and improvement opportunities.
Design, develop, and maintain analytical dashboards and reports based on team and stakeholder needs.
Respond to ad-hoc analytical requests and provide relevant analyses for different teams.
Collaborate with stakeholders to understand business questions and translate analytical needs into appropriate data-driven outputs.
Ensure the accuracy, consistency, and timeliness of data, reports, and dashboards.
Support the analysis of operational processes and contribute to identifying opportunities for improvement.
Communicate analytical findings clearly through reports, dashboards, and data visualizations.
Contribute to improving reporting and data analysis processes.
Requirements:
Bachelor's or Master's degree in Computer Science, Computer Engineering, Industrial Engineering, Information Systems, Mathematics, Statistics, or related fields.
Proficiency in SQL for extracting and analyzing data.
Strong knowledge of Microsoft Excel and the ability to work with and analyze data effectively.
Ability to work with Power BI and develop analytical dashboards.
Good analytical and problem-solving skills, with the ability to identify patterns and trends in data.
Ability to translate raw data into clear and actionable insights.
Ability to manage analytical tasks from initial request to final delivery with an End-to-End mindset.
High attention to detail and commitment to data accuracy.
Good communication and collaboration skills, with the ability to work effectively with different teams and stakeholders.
Ability to work with large volumes of data while maintaining accuracy.
Strong willingness to learn and develop in a fast-paced environment.
اسنپپی، اولین ارائه دهنده BNPL (الان بخر، بعدا پرداخت کن) در ایران با نام سرویس اعتباری است که ارائه این سرویس را با هدف ایجاد فراگیری مالی از سال ۹۹ آغاز کرد. این مدل یکی از جدیدترین شیوههای پرداخت در دنیاست که محبوبیت زیادی به خصوص بین نسل جوان دارد. ارائه این خدمت توسط اسنپپی، نقطه عطفی در صنعت پرداخت و ارائه اعتبار خرد در ایران بود که با استقبال گسترده کاربران مواجه شد.