اسنپ پی | Snapp Pay

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر snapppay.ir

استخدام Merchant Support Specialist

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

About SnappPay

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit. Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

About the Role

We are looking for a Merchant Support Specialist during the evening hour to manage and retain onboarded & potential social commerce merchants by ensuring operational excellence and consistent support across active categories.

Responsibilities

Serve as the primary contact point for active and potential Social Commerce merchants
Support merchant activity (Contracts, payment, SLA compliance) through direct communication
Conduct regular check-ins with merchants to collect feedback, identify pain points, and upsell new features or campaigns
Support merchants in adopting SnappPay’s BNPL features and best practices to boost order volume and customer trust
Coordinate with Finance and Support teams for settlement accuracy and dispute resolution
Track merchant satisfaction and retention metrics; initiate reactivation plans for low-performing or inactive merchants
Document success stories, insights, and improvement recommendations for cross-functional reporting

Requirements

Familiarity with Instagram business pages, e-commerce platforms, and local social commerce dynamics
Teamwork, attention to detail, and the ability to work under weekly performance cycles
Customer-centric mindset with resilience in handling objections
Disciplined in documentation
Strong communication skills (verbal + written)
Ability to handle wage situations

Working Days and Hours

Saturday to Friday: 4 to 10 PM
One permanent day off during the week (non-weekend)
The position is on-site during the first month and hybrid thereafter.

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معرفی شرکت

اسنپ‌پی، اولین ارائه دهنده BNPL (الان بخر، بعدا پرداخت کن) در ایران با نام سرویس اعتباری است که ارائه این سرویس را با هدف ایجاد فراگیری مالی از سال ۹۹ آغاز کرد. این مدل یکی از جدیدترین شیوه‌های پرداخت در دنیاست که محبوبیت زیادی به خصوص بین نسل جوان دارد. ارائه این خدمت توسط اسنپ‌پی، نقطه عطفی در صنعت پرداخت و ارائه اعتبار خرد در ایران بود که با استقبال گسترده کاربران مواجه شد.