استخدام Junior Operations & Customer Support Specialist
این آگهی منقضی
شده است
دستهبندی شغلی
پشتیبانی و امور مشتریان
موقعیت مکانی
تهران
، تهران
نوع همکاری
تمام وقت
حداقل سابقه کار
مهم نیست
حقوق
توافقی
شرح موقعیت شغلی
We are providing consultancy for strong startups for identifying and selecting key talents at Sarcheshmeh. if you are looking for gaining excellent experience as a Junior Operations & Customer Support Specialist, we are looking for you. This opportunity belongs to a super fast-growing online start-up active in inbound travel and tourism.
Job Summary:
Resolve customer complaints via phone, email, social media and online chat – customer inquiries include information on products/services provided by the Company and part of excellent customer service is building retention with customers, making them feel welcomed and special
Provide accurate, valid and complete information by using the right methods/tools
Provide uninterrupted service by helping the customers with all their inquiries
Being the first one handling customer’s issues and understanding them from their perspective, to give feedback to other departments helping constantly improve the platform in a way it reflects customer’s perspective
Build sustainable relationships and trust with customer accounts through open and interactive communication
Gaining insight about customer behaviors
Requirements:
Advanced English
Advanced in Italian
Friendly, Caring and interested in people
20-28 years old
Former experience in startups is a plus
Former experience in online travel industry is a plus
معرفی شرکت
ما در سرچشمه در زمینهی ارائهی راهکارهای گزینش سرمایه انسانی کلیدی به سازمانهای پیشرو ایرانی و بین المللی در صنایع مختلف، فعالیت میکنیم. هدف ما حمایت از سازمانها در شناسایی، جذب، گزینش و نگهداشت سرمایه انسانی است.
رسالت ما در سرچشمه هدایت شما به سوی یک موقعیت برد-برد است تا افراد مستعد بتوانند جایگاهی که شایسته آن هستند را یافته و سازمانها نیز تیمی از بهترین استعدادها را تشکیل دهند.