:Job Description
Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center. This includes troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. The IT Support Technician is a member of the larger IT team within the Fulfillment Center and will specifically support the Senior Technicians in daily projects and activities. IT Support Technicians are also expected to participate in learning new technologies and career development opportunities as presented in an effort to progress to higher level positions within the IT network. All IT Support Technician positions will be on a rotation shift schedule between days and nights. The position will also require supporting of multiple buildings around the area
:Basic Qualifications
(Bachelor’s degree in Information Technology or a related field (Recommended
2-4years related work experience required
Knowledge of Windows Operating Systems – MAC Operating Systems
Ability to provide technical support with remote workers
Understanding of basic computer/network concepts and terms
Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
Excellent written and verbal communication skills
Willingness to work flexible shifts and schedule including weekends, nights, and holidays
Must be highly self-motivated and customer-centric
Ability to learn any new hardware / software / OS
Experience troubleshooting hardware, software, and network issue
Proven ability to take ownership of issues
location : Tehran
:Preferred Qualifications
Experience troubleshooting thin clients, PCs, scanners, printers and Laptops
Excellent written and verbal communication skills. Comfortable communicating in person and via phone with peers, managers, and vendors
Network + Certification or equivalent experience/knowledge
MCITP /MSCE Certification or equivalent experience/knowledge
Ability to manage multiple customer requests simultaneously
Ability to prioritize work based on department and production
Willingness to relocate as business needs arise for career advancement opportunities
Ability to travel up to 5%
چه موردی را میخواهید گزارش کنید؟