We are looking for a Senior Account Manager to undertake account management responsibilities and supervise staff. Your duties will involve both managing relationships with clients and guiding account personnel.
An effective senior account manager has great aptitude in building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers and executives.
The goal is to ensure the company’s retention of clientele and facilitate further growth.
Responsibilities
Set up goals and objectives for all staff
Provide feedback and counsel to account staff to meet quotas/objectives
Conduct performance evaluation using key metrics
Serve as the point of contact for customers in your portfolio
Understand customer requirements and needs to offer suitable solutions and generate new business
Ensure the timely delivery of services and products to clients
Resolve issues to maintain and strengthen customer trust
Read reports of colleagues and communicate overall quarterly/annual progress to senior management and external stakeholders
Requirements
Proven experience as a senior accountmanager or similar position
Demonstrable experience in negotiation and meeting client requirements
Solid understanding of budgeting and reporting on progress
Knowledge of performance evaluation techniques and metrics
Working knowledge of MS Office and/or relevant software (Trello, Sales Force)
Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
Outstanding organizational and leadership skills
BSc/BA in business administration, sales or relevant field
معرفی شرکت
Netbina Digital marketing agency
A creative agency in Iran with a global outlook
How can we best introduce ourselves? Well, we were formed in 2006 as a digital marketing agency. As brands have gained confidence in us over the years, we have grown to provide a much wider variety of services, but the focus of our advertising activations remains digital, as that seems to give us the widest and most targeted market reach.
We are passionate about our work, and International brands appreciate our enthusiasm, our experience and trust us with their communication. Over the years we have drawn up and implemented hundreds of campaigns for well-known brands.
Innovation is our core value. We set ourselves the goal of delivering innovative output from all of our departments, not just the creative, production and tech teams. This applies to our strategies, tactics and activations which we try to keep fresh and cutting edge.
We train ourselves constantly on the new, and keep abreast of global trends, sensibilities and innovations.
We like to think that we are a friendly, easy going bunch, but that’s for you to judge
مهارتهای مورد نیاز
ارتباط با مشتریامور مشتریانMicrosoft Office ارتباط با مشتریان و پشتیبانی