حامی سیستم شریف | Hami System Sharif

تاسیس در ۱۳۸۸ کامپیوتر، فناوری اطلاعات و اینترنت ۵۱ تا ۲۰۰ نفر hamisystem.ir

استخدام Software Support Technician (امریه-آقا)

دسته‌بندی شغلی

وب،‌ برنامه‌نویسی و نرم‌افزار
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Job Description:

We are seeking an experienced and energetic Software Support Technician to join us. The ideal candidate will have a high team spirit and the ability to work in a fast-paced, professional environment. If you are passionate about providing excellent technical support and are eager to grow your skills in a supportive company, we would love to hear from you!

Key Responsibilities:

● Technical Support: Respond to all incoming calls and emails, providing timely and effective solutions to customer inquiries and issues.

● API Testing: Work with RESTful APIs using tools like Postman or Insomnia to test and troubleshoot integration issues.

● Reporting: Prepare and provide detailed reports on support activities and customer interactions.

● Customer Service: Exhibit strong behavior, clear communication, and patience when dealing with clients, ensuring a positive customer experience.

● System Operations: Assist with basic Linux server operations and networking tasks, contributing to the overall stability and performance of the system.

● Software Processes: Demonstrate a basic understanding of software construction and delivery processes, supporting the development and deployment teams as needed.

Qualifications:

● Technical Skills: General computer and internet proficiency with the ability to troubleshoot and resolve technical issues.

● Communication: Strong interpersonal skills with the ability to express ideas clearly and effectively.

● Problem-Solving: Persistent and patient in resolving issues, with a focus on customer satisfaction.

● Experience: Familiarity with RESTful APIs, Linux server operations, and basic networking concepts is a plus.

Working Conditions and Benefits:

● Professional Growth: An opportunity to gain experience in a dynamic environment and a suitable platform for improving professional skills and knowledge.

● Insurance: Social security and supplementary insurance coverage starting from the first day of employment.

● Work Environment: Enjoy a dynamic, professional, and friendly work environment with a team that values collaboration.

معرفی شرکت

⭕ فعالیت «حامی سیستم شریف» بر اجرای پروژه‌های نرم‌افزاری بزرگ‌مقیاس متمرکز است.
⭕ طی سال‌های گذشته «همانا»، پلتفرم احراز هویت غیرحضوری و «پی‌وب» پلتفرم پرداخت‌یاری توسعه یافته در حامی سیستم شریف، میزبان صدها هزار کاربر نهایی بوده است.
⭕ توسعه اپلیکیشن و درگاه‌های «دولت همراه»
⭕ پیاده‌سازی سامانه‌های بورسی در «شرکت سپرده‌گذاری مرکزی (سمات)»
⭕ پیاده‌سازی پتلفرم ارائه «سهام عدالت»
⭕ و همچنین بیش از ده سال پیمانکاری توسعه نرم‌افزارهای «همراه اول» از جمله ارزش‌آفرینی‌های حامی سیستم شریف به عنوان شریک راهبردی نهادها، سازمان‌ها و کسب‌وکارهای مطرح کشور است.