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Jobinja | جابینجا | استخدام، آگهی استخدام، کاریابی، استخدامی جدید، بازار کار، نیازمندیها، ساخت رزومه رایگان، کار و استخدام دولتی، اشتغال، جستجوگر حرفه ای استخدام و شغل

جین وست | Jeans West

تولید و صنایع ۵۰۱ تا ۱۰۰۰ نفر jeanswest.ir

فرصت‌های شغلی ۳۴

استخدام IT Service Support Lead (آقا)

این آگهی منقضی شده است

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

بیش از شش سال
حقوق

توافقی

شرح موقعیت شغلی

The Service Support Lead is responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team.

As a team lead, this position should deliver exceptional support to customer through phone, email and ticketing system and will be expected to lead the team, organize work, build reports, handle escalations, and help with ad hoc projects, and training.

Job Description

· Serve as key point of contact for all users and customer

· Act as a senior agent who will drive customer satisfaction through customer

· Support

· Provide direct supervision of the technical support staff which may include:

recruitment, evaluations, and disciplinary actions

· Act as a mentor and provide oversight, coaching, and training to technical

support staff

· Be the point of contact when it comes to technical escalations

· Record and track team SLAs and workflows

· Clearly communicate escalated issues to Tier 3 and product managers as needed

· Manage and report on all incoming technical support inquiries

· On-board all new technical support team members

· Assist in the creation of the team KPIs as well as monitor and report on results

· Monitor team performance and report on metrics

· Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner

· Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents

· Review all technical support related processes and documentation for continuous improvement

· Provide support where needed for both internal and external customers.

· Responsible for incident resolution and Request fulfillment

· Evaluate, prioritize, delegate inbound calls, emails, tickets with high efficiency.

· Work closely with other IT teams to Identifying and resolving Problems

· Manage Team Member Shift scheduling

· Develop and execute company policies

· Work with other departments

Requirement

· +3 Years’ experience as head of Technical Team

· Proven people management and leadership skills

· Able to multi-task efficiently under time pressure

· Proven experience in managing a service and support focused team culture

· work under pressure and great sense of urgency

· Have first-rate negotiating skills

· time and Stress Management

· Excellent verbal and written communication skills

· Familiar with monitoring Software

· Excellent customer service skills.

· MCSE / MCSA

· CCNA

· Familiar with virtualization

· Familiar with VoIP

· Familiar with ITIL

Education

An IT team leader should have a first degree in Computer Science. Other acceptable degrees include information technology, management information systems, software engineering and networking. Professionals who possess a Master’s degree will have an advantage in terms of opportunities for higher salaries, advancement or promotion.

Time: Saturday To Wednesday 9 - 18:00

Work Location: Tehran – Ashrafi Esfahani - Poonak

معرفی شرکت

شرکت آواکتان نمایندگی رسمی برند جین وست در ایران بیش از 11 سال سابقه فعالیت در صنعت پوشاک را دارد و در حال حاضر با بیش از 700 نفر پرسنل جزء بزرگترین شرکت‌های حاضر در این صنعت است . شرکت آواکتان علاوه بر صنعت پوشاک (جین وست ) ، در حوزه کافه رستوران با برند رسمی بالکافه، فروش آنلاین با نام بانی مد، خشکشویی آنلاین با نام تجاری دیجی واش و همچنین گروه آموزشی رز آکادمی نیز فعالیت میکند. این شرکت با تیمی پویا و فعال و در راستای توسعه و نیل به اهداف سازمان ، علاقمند به جذب نیروهای مستعد و علاقمند به رشد فردی و سازمانی است .