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فرصت‌های شغلی ۳

استخدام Customer Success Manager(دورکاری)

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت دورکاری
حداقل سابقه کار

مهم نیست
حقوق

توافقی

شرح موقعیت شغلی

Join Our Extraordinary Team!
Are you a creative, extraordinary, and diligent professional with a passion for continuous learning? If so, we want to team up with you! At our company, we embrace remote collaboration, making it easy for you to grow while enjoying flexible working hours from 14:00 to 22:00, aligning with Iran's time zone. Your commitment to regularity, professional ethics, and continuous learning is highly valued here.
We believe in creating values that contribute to making the world a better place and celebrating the achievements that propel us forward. If you're ready to embark on an exciting journey where results and success guide our way, keep reading!

*** Proficiency in English and fluency in speaking are essential prerequisites for this job opportunity. All conversations will be conducted in English. ***

Technical Skills
Familiarity with software products and digital marketing tools will help you to have a more productive relationship with our customers. Proficiency in Google Sheets and Excel is essential as a technical skill to work with.

Communication Skills
Clear and concise communication is very important. You must be able to convey complex technical concepts in a way that is easily understood by customers.

Empathy
To truly help customers, you must empathize with their challenges and frustrations and support them with a sympathetic and understanding attitude.

Problem-Solving Skills
Quick thinking and resourcefulness are key. You must be adept at identifying issues and devising effective solutions to meet customer needs.

Patience
In the face of customer frustration, it is essential to remain calm and patient. You must be able to overcome challenges calmly and patiently.

Time Management
With multiple inquiries at the same time, you need to prioritize effectively and ensure timely assistance to all customers.

Product Knowledge
A thorough understanding of our products and services is non-negotiable. To provide accurate information and guidance, you must be up to date on all features and updates.

Adaptability
In a rapidly evolving digital landscape, you must be adaptable and eager to learn new technologies and tools as they emerge.

Teamwork
Collaboration is the key to solving complex problems. You must work well with other departments to ensure seamless customer support.

Attention to Detail
Accuracy is very important. You must pay attention to detail to ensure that all customer inquiries are handled accurately and completely.

Our Hiring Process
Our hiring process is a journey! It consists of four working sessions:

Introduction Session: Let's get to know each other.
Task Assignment: Showcase your executive capabilities.
Project Review: We'll dive into your assigned project.
Onboarding Meeting: A formal introduction with our CEO

Excited to embark on this adventure with us? We can't wait to meet you and explore the boundless possibilities together!

معرفی شرکت

Innovations International is an international software company headquartered in the United States. We are an integrated disruptive solution provider for the U.S, home and furniture market with multiple products & services, including but not limited to product data, inventory management and ecommerce.
RM Innovations International, we are currently at the beginning of their expansion plan. We have just opened a new office in Istanbul, Turkey and are looking to hire a team of top-class product and technical superstars to drive innovation of the product to the market. So, as it is a growing Tech company, there is significant opportunity for growth within the company in as little as 6 months.