Owning an international and local customer portfolio
Understanding clients' businesses and strategic goals
Be continually in client negotiation in regards to criteria such as retention, bookings, trading value, and revenue. Examples include phone calls, emails, face to face meetings, webinars, marketing campaigns and event participation
Looking after customer base actively and personally and thus ensuring the establishment and strengthening of the business relationship
Identifying customer needs and potential proactively, making suggestions and initiating initiatives
Creating reports and presenting them including explanations of the numbers and recommendations for saving options for the customer
Selling additional products and services by working out a real added value of the product for the customer (solution sales)
Supporting new accounts for onboarding and work together with Implementations
Working closely with other departments such as Sales, CS, IT and Back-office to ensure customer satisfaction
Initiating measures in good time to avoid customer losses
Increasing customer profitability through targeted and individual measures, but seeing themselves as a mediator between corporate interests and real customer needs.
Job Requirements:
Having 2-3 years of corporate travel experience (Familiarity with travel business norms and terms is a must)
Having preferably come from a travel management company, travel agency, e-commerce company
Possessing strong communication skills: abilities to include conveying, receiving and interpret ideas and information, influence partner decisions and presents information appropriately to a wide and diverse range of audience
Being able to drive actions and achieve results; leading both initiatives and projects to completion
Having the capacity to build presentations and present information in a concise, professional and consumable manner
Having basic reporting skills, ability to build reports in excel and provide directional analysis
Familiarity with English is a plus
معرفی شرکت
شرکت سفرهای علیبابا، یک جمع بزرگ بیش از 800 نفری از افرادی حرفهای و تاثیرگذار است که در جایگاه رهبر بازار گردشگری ایران، با ارائه همه خدمات سفر بهشکل آنلاین، همسفر مسافران میشود. تلاش همه علیباباییها این است که با توانمندسازی جامعه، دسترسی به تجربه شایسته سفر را برای همه ممکن کنند. اینجا هر روز برای ما «روز اول» است و فرصتی برای رشد و یادگیری. در واقع هیچ سقف و محدودیتی برای خودمان قائل نیستیم و علیبابا را یک کوه بدون قله میبینیم.
مهارتهای مورد نیاز
Account Managementارتباط با مشتریان و پشتیبانیجلب رضایت مشتری