Job Description
-Provide network monitoring, incident response, communications management and reporting problems (24/7)
-Ensure the smooth running of the network and services and follow-up tasks / issues due the specified SLA
-Mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary
-Document and communicate on cases from inception to resolution, including root cause analysis
-Support continuous improvement to monitoring services and internal processes for resolution of support requests
Requirements
-At least 2 year experience within the Network Operations Center (NOC) environment
-Proficiency in Monitoring Software such as Zabbix, Solarwinds, PRTG, OPManager and SCOM
-Familiarity with PowerShell & Bash
-Familiarity with Git
-Good Knowledge of CCNP
-Familiarity with Linux LPIC1
-Familiarity DevOps Concept
-Familiar with Data center concepts, Security concepts and Wireless as a plus
-Perform regular support and maintenance activities to make sure that all use cases are normal with impacts to business activities.
-Strong teamwork, interpersonal skill and interested in knowledge upgrading
-Strong organizational skills and the ability to set priorities in a high pressure environment
-Ability to communicate with all levels
-Strong commitment to exceptionally high standards in the work environment
-Good command of English
-Gender Preference: No Preference
-Rotational Shift-work
-Ideal Age: 20 - 30
-Based in Tehran
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