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Job Description
The User Experience Researcher’s work is to provide answers with guidance to the most challenging questions in the product’s design and its future ahead. The UXR's reveal what the consumers need by conducting primary research, exploring consumer behavior and motivation, and working with the product designers, product owners, development team, and other stakeholders in developing new product features or enhancing the current ones.
Duties
Help the company to understand the user and its behavior by conducting various researches and presenting it in an effective way. Collaborate with cross-functional teams (Product, Design, BI, Marketing, and Customer Support) to identify high-impact research studies and know when to involve others to support.
Requirements
Soft Skills
- Empathy
- Curiosity
- Problem-solving
- Effective communication
Hard Skills
- Deep understanding of UI design and UX principles
- Know how to conduct user research and suggest the best available method (considering time and costs)
- Deep knowledge of quantitative analysis, and statistics
- Be a critical thinker and a hands-on problem solver
- Adaptable to change
- Being passionate about CX and customer centricity
Preferred skills and education:
Bachelor’s degree or higher degree in cognitive science or other relevant human disciplines (highly preferred) - The ability to conduct moderated and unmoderated testing methods and tools to gain insights from users
شرکت سفرهای علیبابا، یک جمع بزرگ بیش از 800 نفری از افرادی حرفهای و تاثیرگذار است که در جایگاه رهبر بازار گردشگری ایران، با ارائه همه خدمات سفر بهشکل آنلاین، همسفر مسافران میشود. تلاش همه علیباباییها این است که با توانمندسازی جامعه، دسترسی به تجربه شایسته سفر را برای همه ممکن کنند. اینجا هر روز برای ما «روز اول» است و فرصتی برای رشد و یادگیری. در واقع هیچ سقف و محدودیتی برای خودمان قائل نیستیم و علیبابا را یک کوه بدون قله میبینیم.