(Mission/ Core purpose of the Job: (Short description
To provide suitable environment so that MTNI Store representatives can provide prompt and quality service to customers as the first and direct point of contact for MTN Irancell customers
Context: Global influences, environmental / industry demands, organizational mission, etc
A technologically sophisticated industry in a developing society
Public that needs to see the value of GSM/MBB versus other mediums of communication and priorities for disposable income
Influence of other GSM/MBB and fixed line operators and their offering to same or similar markets
Living up to the demands and promises that the MTN Irancell Brand portrays
The only physical contact point with MTN Irancell
Role Complexity
Provide Customer Service to all walk-in clients by following to resolve queries or escalate to appropriate divisions - AHD team at CR
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