فریوارد | Freeward International Group

کامپیوتر، فناوری اطلاعات و اینترنت ۲ - ۱۰ نفر freeward.net

فرصت‌های شغلی ۲

استخدام Customer Support Specialist (پشتیبان سایت-دورکاری)

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت دورکاری
حداقل سابقه کار

کمتر از سه سال
حقوق

از ۲۴,۰۰۰,۰۰۰ تومان

شرح موقعیت شغلی

We’re looking for a reliable and detail-oriented Customer Support Specialist to join our team. In this role, you’ll be responsible for assisting users, resolving issues efficiently, and ensuring a smooth and positive experience on our platform.

What You’ll Do

User Support: Respond to customer inquiries via ticket, email, or chat in a timely and professional manner.
Issue Resolution: Investigate and resolve user issues with a solutions-focused mindset, escalating only when necessary.
Platform Knowledge: Maintain a strong understanding of our website, features, and policies to provide accurate guidance to users.
Collaboration: Communicate recurring issues and user feedback to the technical and product teams.
Documentation: Help keep support FAQs and internal documentation up to date.
Quality Experience: Ensure users feel heard, supported, and confident while using the platform.

What We’re Looking For

Experience in customer support or website/app support (support experience is more important than years).
Good English communication skills (written is essential; spoken is a plus).
Strong problem-solving skills and a user-first attitude.
Familiarity with ticketing systems or basic CRM tools is a plus.
Organized, responsible, and able to manage multiple requests.
Ability to work independently and follow defined processes.

Why Join Us?

You’ll be working in a fast-growing online platform where your work has a direct and visible impact on user satisfaction and product improvement. This role offers strong growth potential, with opportunities to take on more responsibility over time, deepen your product and technical knowledge, and grow into more advanced support or coordination roles.

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معرفی شرکت

Freeward is a Get-Paid-To (GPT) site, which lets users around the world make money online. There are several ways users can earn including filling surveys or watching videos and there is a variety of rewards they can choose from.