This Job Role is responsible for the coordination and execution of proactive and reactive
maintenance activities that require a higher level of support that the one offered by the 1st Level
Operations. This shall ensure that the services provided to customers are continuously available
and performing to Service Level Agreement (SLA) performance levels.
Main Accountabilities:
-Ensure 2nd Level assurance support activities
-Ensure 2nd Level Incident Management
-Be involved in troubleshooting of routers, switches, firewalls
-On regular base covering the 7x24 Call-out responsibility
Required Personal Skills:
-Ability to handle multiple concurrent issues under high-pressure situations with accuracy.
-Ability to work efficiently as a team member in project-based or operational tasks
-Good command of English
Required Technical Skills:
-BS+ degree in Computer Engineering, Information Technology or Related Fields
-5+ years professional experience in requested fields
-At least two years’ experience in NOC engineer role
-Deep knowledge on networking concepts
-Deep knowledge of Layer-2 and Layer-3 protocols and technologies
-Having CCNP & CCIE level knowledge
-Expert at Routing & Switching
-Experience in network security domain and having firewall configuration experience
-Good knowledge and experience with Cisco network & network security products
-Understanding of service provider networks, internet network architecture
-Good knowledge in related data center active infrastructure and systems
-General understanding of network design.
-Experience working with network monitoring tools
-Experienced in troubleshooting and optimizing systems in live operational environments
-Solid troubleshooting/debugging skills
-Having ITIL knowledge and working experience with Incident Management and Change
Management
-Certification in related fields is a plus
شرکت زی تل به عنوان یکی از اپراتورهای ارائه دهنده خدمات اینترنت پرسرعت بیسیم ثابت در استانهای تهران و البرز مشغول به فعالیت است. تیم ما همواره سعی دارد با در اختیار داشتن استعدادهای داخلی و مجرب و با بهرهگیری از بهروزترین تکنولوژیهای تلکام تجربهای برتر برای کاربران ارائه دهد. کارکنان ما کلیدیترین عامل موفقیت ما در این فرایند هستند و موفقیت ما به حضور بهترین استعدادها در تیم ما گره خورده است. شما نیز میتوانید با حضور در این تیم، ما را برای رسیدن به این هدف یاری کنید.