والکس | Wallex

تاسیس در ۱۳۹۷ کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر wallex.ir

فرصت‌های شغلی ۲۹

استخدام Support Specialist

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Wallex is a FinTech company providing a secure cryptocurrency exchange platform and digital asset payment solutions.

With a vision to become a leading global FinTech enterprise, Wallex is recognized as one of the largest cryptocurrency exchange platforms in Iran, supporting the online trading of over 130 cryptocurrencies.

We are seeking a Customer Support Specialist to deliver a professional and high-quality support experience, respond effectively to user inquiries, and contribute to improving overall customer satisfaction.

Responsibilities:

Respond to user inquiries and requests through all communication channels, including phone calls, live chat, support tickets, and other channels.
Review and process user identity verification requests in accordance with internal guidelines.
Accurately record and document all user interactions and requests in the CRM system.
Make outbound calls to follow up on user requests and provide customer support.
Investigate, analyze, and resolve user issues, ensuring proper follow-up through resolution.
Collaborate closely with other teams and projects to deliver the best possible customer experience.
Provide practical suggestions to improve processes, service quality, and Support team performance.
Perform other duties assigned by the Support Team Lead or Supervisor.

Requirements:

Familiarity with Microsoft Word and Microsoft Excel.
Basic knowledge of the cryptocurrency market and its fundamental concepts.
Strong writing skills and the ability to communicate effectively in writing.
Good verbal communication and interpersonal skills, with the ability to interact effectively with users.
Ability to analyze issues and provide appropriate solutions.
Familiarity with customer service principles and delivering high-quality support.
Strong attention to detail and a high sense of responsibility.
Strong teamwork skills and the ability to collaborate effectively with other team members.
Flexibility and the ability to handle different situations effectively.

Working Hours:

Morning Shift: 8:00 AM – 4:00 PM, on-site
Evening Shift: 4:00 PM – 12:00 AM, on-site for the first month

We build, not watch — This is where you belong!

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معرفی شرکت

والکس یک شرکت فعال در حوزه FinTech و دارای پلتفرم مبادلاتی ارز دیجیتال و درگاه پرداخت ارزهای دیجیتال است.
ما در والکس به دنبال تبدیل شدن به یکی از بزرگترین شرکت‌های FinTech بین المللی هستیم. در حال حاضر به عنوان یکی از بزرگترین پلتفرم های تبادل ارز دیجیتال در ایران شناخته می‌شویم و توانمندی تبادل بیش از ۱۳۰ ارز دیجیتال را به صورت آنلاین داریم.