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We are currently hiring Full time or Part time Receptionist for our Hostel
We're looking for a positive and outgoing person for our 'Poshtel', with a passion for creating the great guest experience. As a part of our front of house team as well as the Receptionist role, you will also occasionally work in other guest-facing areas of the hostel including a cafe, restaurant, and Events.
The key performance behavioral requirements of the Receptionist role include:
Identifying customer service problems or issues before they arise.
- Displaying a positive, friendly and informal manner with customers.
- Showing a sense of urgency on behalf of customers and actions requests quickly.
- Undertaking work in a well-organized and systematic way.
- Working effectively with colleagues and other departments.
- Striving for excellence by paying attention to important detail.
- Maximizing sales opportunities through upselling, cross-selling and achieving add-on sales.
- Checking guests in ensuring they are aware of all the hotel services, allocating their rooms upon arrival, checking guests out at the end of their stay in accordance with company procedures, processing charges for services and payments, liaising with Housekeeping for availability of clean rooms, dealing with all guest enquires during their stay which may include directions, areas of local interest. Taking reservations, always maximizing all opportunities to sell rooms at best possible rate.
Minimum 1-year experience in a hostel/hotel reception role
- Contract type - Full-Time time & Part time - flexibility required as will include weekends and bank holidays.
To apply please send over your CV along with a cover letter letting us know why you think you'd be a great addition to our team.
Job Type: Full-time
Experience:
- hotel/hostel: 1 year (Required)