• BSS solutions for billing and customer care domain • L1 /L2 Engineers - Support and Services • Will be a member of MSO support team. • He should be able to manage the Tecnotree Applications & should be able to communicate well with the customer. • He must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On-Time Resolution.
What are we seeking? • Primary Skills • SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics. • Strong Team Player • Good Analytical Skills • Knowledge on Shell scripting, • Know-how on containers, dockers, ranchers an advantage. Preferred skills: • Telecom BSS Knowledge.
Essential Job Functions:
• Problems/Issues/Defects Recording and Dissemination • Diagnostics of Problems/Issues/Defects • Ownership of Problems/Issues/Defects Ticket until Resolution • Problems/Issues/Defects Analysis • Follow-up and Resolve Problems/Issues/Defects within SLA • Workaround, Corrective Fixes, Removal of Data Errors • Application Maintenance • Provide necessary Application log to L3/SME & all required support to diagnose a reported problem • Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers • Pro-Active Communication.
معرفی شرکت
تکنوتری یک شرکت فنلاندی است که در سال 1978 تاسیس شد و در سرتاسر دنیا به شرکتهای فعال در صنعت مخابرات خدمات ارائه میدهد. شعبه ایران شرکت تکنوتری در حال حاضر با شرکت خدمات ارتباطاتی ایرانسل فعالیت و همکاری می نماید.