At Tasu Ventures, we develop a product for second homes, and based on our requirements, we are looking for a Hospitality Manager who is responsible for managing hospitality staff and ensuring that the day-to-day operations of the company's hospitality department run smoothly. its duties include training new personnel, evaluating the quality of services, and ensuring that customer satisfaction levels remain high.
Design & Planning hospitality features & roadmap in all sections of food & beverage, recreational & Event, travel & tourism.
Defining partnership strategy with 3rd parties & service providers.
Hire qualified personnel according to standards.
Supervise and evaluate staff and communicate the importance of customer satisfaction.
Ensure supplies and equipment are adequate in quantity and quality, such as guest amenities.
Maintaining a high standard of customer service according to company operating procedures.
Handle customer complaints when necessary.
Assist in pricing products or services.
Assume responsibility for budgeting and monitoring expenses.
Enforce adherence to regulations and quality standards.
Ensure all records are kept properly and consistently.
Review and prepare reports for senior management.
Determining the future goals of the hospitality division by studying market trends and working with the marketing team.
Qualifications:
Bachelor’s degree in hospitality management, business, office administration, or relevant field.
Exceptional knowledge of standard hospitality practices and procedures.
At least 5 years of experience working in the hospitality industry
Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
Knowledge of quality standards (e.g. ISO)
Excellent managerial skills and the ability to lead, motivate and communicate with staff members.
The ability to work well under pressure in a fast-paced environment.
Proficient in MS Office and relevant software (e.g. ERP)
Excellent organizational and leadership skills.
Outstanding communication (verbal and written) and interpersonal skills.
Problem-solving aptitude.
معرفی شرکت
تیم ما با تحقیق و درک مشکلات جامعه در زمینه های مختلف و همچنین ایده پردازی و طوفان های ذهنی در تلاش است تا ایده های نوآورانه ای را به عنوان راه حل، به اکوسیستم استارت آپی ایران ارائه دهد. نتیجه رصد ترند کسب و کارهای نوآور و تحولات عصر دیجیتال، پایش مداوم بازار، بازخورد جامعه هدف، ماه ها تحقیق و بررسی توسط تیم ما، همگی زمینه ساز تولد ایده های خلاقانه ای شد که در حال حاضر در مسیر رشد و شکل گیری هستند.