ستون | Sotoon

کامپیوتر، فناوری اطلاعات و اینترنت ۵۱ تا ۲۰۰ نفر careers.sotoon.ir/

فرصت‌های شغلی ۰

استخدام Help Desk Specialist

این آگهی منقضی شده است

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

مهم نیست
حقوق

توافقی

شرح موقعیت شغلی

Sotoon is searching for a Helpdesk Specialist who will be responsible for troubleshooting, maintaining and resolving IT issues in the organization. The deal candidate will have significant experience with supporting issues that are related to hardware, software and network basics. The candidate must have reasonable ability to troubleshoot and solve issues.

Responsibilities:

Perform day to day support and maintain including:

Installing operating systems on every platform such as Windows, Linux and macOS
Wired and wireless network troubleshoot and solve issues
Support any issue related to hardware
Support software issues
Suggest best hardware for different performance
Configure and maintain network based on Mikrotik, Ubiquiti or other similar devices

Requirements

Good sight on network concepts
Network+ knowledge
Comprehensive understanding of all layers of OSI model
A+ fundamentals
Have expert knowledge on PC and notebook hardware
Software installation and troubleshoot on different operating systems
Windows installation and troubleshoot
Expert on Microsoft services and solutions
Linux kernel knowledge and ability to work on Linux distros on terminal
MacOS installation and troubleshoot
Have experience in working with Voip Solutions

Additional requirements:

Have experience working in a mixed tech stack and multi-vendor environment
Be creative, curious, eager to learn, and can quickly pick up on new trends and technologies
Be pragmatic and can understand the trade-off between the perfect solution and the working solution
Be a team player with a customer service mentality and actively collaborate with people to find solutions to problems
Document the works and share your knowledge with others
Have excellent communication and documentation skills

Bonus if:

Relevant industry certifications a plus (e.g. CCNA, MTCNA, MCSE, LPIC, etc)
Experience working in same position

Benefits
- Supplementary health insurance for you and your family (supports most treatments, including psychotherapy).
- Competitive salary with regular promotion opportunities.
- Reimbursement for educational courses, internet, and even programs for self-development. (like art classes or learning a new language, etc.)
- Flexible working hours, including remote work opportunity.
- An exciting work environment with talented colleagues, cultural diversity, with an open environment for new ideas.
- We provide everything you need to work comfortably, such as laptops, equipment for remote work, etc.
- Various on-site meals(lunch and breakfast) and snacks.

معرفی شرکت

داستان ما از یک اتاق در طبقه‌ی بیستم برج نگار آغاز شد، جایی که اهمیت زیرساخت بازار و دیوار برایمان دوچندان شد و تصمیم گرفتیم که آن را خودمان بسازیم تا از کیفیت آن مطمئن شویم. اوایل زمستان ۹۵، زمانی که توانستیم از اولین امتحان‌های خود برای محصولاتمان سربلند بیرون بیاییم، عزم خود را جزم کردیم تا محصولات بیشتری توسعه دهیم و تبدیل شویم به یک ستون، پیشرو در زمینه‌ی خدمات ابری.
هدف ما از همان ابتدا این بود که این امکان را فراهم کنیم تا هر صنعتی بتواند با خیالی آسوده از همان زیرساختی که دیوار و بازار با بیش از ۴۰ میلیون کاربر بر روی آن استوار هستند، استفاده کند.