اسنپ شاپ | SnappShop

تاسیس در ۱۳۹۸ کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر SnappShop.ir

استخدام IT Help Desk Specialist

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Role Overview

We’re looking for a fresh, energetic, and tech-loving IT Help Desk Specialist to join our growing team.
You’ll be the first point of contact for our internal teams from warehouse staff to CRM heroes helping them resolve technical issues quickly and with a smile.
If you’re someone who loves problem-solving, has a passion for technology, and thrives in a fast-paced e-commerce environment, this is the perfect place to grow your IT career.

Duties

Provide first-level technical support for internal users diagnosing and resolving issues related to Windows and macOS operating systems, hardware (PCs, laptops, printers, peripherals) and software installations.
Troubleshoot problems with Microsoft Teams, email (Outlook/Exchange), VOIP systems, and network connectivity.
Monitor and manage antivirus software to ensure all systems are protected and up to date.
Document all issues and resolutions clearly in the help desk ticketing system.
Escalate unresolved or complex issues to senior IT team members.
Provide clear, friendly communication with users both technical and non-technical.
Follow IT procedures and help keep internal documentation up to date.
Stay proactive in learning new tools, software, and troubleshooting methods.
Set up and maintain Ubiquiti access points, and assist with basic network checks (switches, routers, cabling).

Requirements

Up to 1 year of experience in IT support or a similar technical role.
Strong troubleshooting skills across Windows and Mac systems.
Experience with Microsoft Teams, VOIP platforms, and email troubleshooting.
Hands-on familiarity with Ubiquiti access points, Cisco switches, MikroTik routers, and P2P links.
Basic understanding of antivirus software management and updates.
Excellent communication and interpersonal skills you can translate “tech” into “human.”
A genuine passion for helping others and providing outstanding customer support.
Organized, detail-oriented, and ready to handle multiple priorities with a smile.

Preferred Competencies

Experience working in an e-commerce or fast-moving tech environment.
Knowledge of VOIP software management or setup (e.g., Ring, 3CX, or similar).
Quick learner with a proactive attitude — you don’t wait for problems, you find solutions.
A collaborative team player who brings good energy to every task.

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معرفی شرکت

اسنپ‌شاپ با هدف تسهیل خرید آنلاین و ارائه تجربه‌ای سریع و مطمئن، فعالیت خود را در سال ۱۳۹۸ آغاز کرد. این پلتفرم با ارائه خدمات تحویل سفارش‌ها در انواع مختلف تحویل زیر سه ساعت، تحویل به‌صرفه و تجمیعی استانداردی نوین در بازار خرده‌فروشی آنلاین ایران ایجاد کرده است.
امروز اسنپ‌شاپ به‌عنوان یکی از سرویس‌های اصلی خانواده اسنپ، در مسیر توسعه پایدار و گسترش خدمات به شهرهای بیشتر قرار دارد. ما متعهدیم کیفیت خدمات خود را همگام با استانداردهای جهانی ارتقا دهیم و ارزش‌آفرینی مستمر برای مشتریان و جامعه فراهم کنیم.