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تاسیس در ۱۳۹۸ کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر SnappShop.ir

استخدام Operations Supervisor

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

The Operations Supervisor – Carfix leads Vendor Support, Vendor Acquisition, and Customer Support operations. The role improves vendor service standards and assortment, expands vendor coverage nationwide with defined targets for new cities, and builds the training guidelines and operating processes for Vendor Support. The supervisor also establishes and manages the customer call center, including order care and team training, and uses data and performance reporting to drive operational improvements.

Duties:
• Lead the Vendor Support team and improve the quality and consistency of services delivered by vendors.
• Develop Vendor Support training guidelines, standard operating procedures, and ongoing coaching.
• Expand vendor coverage across the country and identify service and geographic coverage gaps.
• Increase each vendor’s assortment of products and services and track assortment growth.
• Lead vendor acquisition, onboarding, and activation, with defined acquisition targets for new cities.
• Set up and manage the Customer Support call center, including workflows, staffing coordination, and team training.
• Oversee order care, customer inquiries, issue resolution, and escalations.
• Monitor operational KPIs, analyze performance data, and deliver regular reports and improvement plans.

Requirements:
• Relevant experience in operations supervision, vendor management/acquisition, or customer support and call center operations.
• Experience leading and training teams and building operational processes.
• Advanced proficiency in Microsoft Excel and practical experience using Metabase.
• Demonstrated ability to analyze operational data, monitor KPIs, and prepare clear management reports.
• Experience with marketplace or automotive-service operations is an advantage.

Preferred Competencies (Technical and Behavioral):
• Data-driven decision-making, analytical thinking, and structured problem-solving.
• Advanced Excel skills; Metabase dashboards, data interpretation, and performance reporting.
• Vendor acquisition, nationwide coverage planning, and assortment development.
• Vendor Support training, service-quality improvement, and call center setup and management.
• Team leadership, coaching, communication, prioritization, and cross-functional collaboration.

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معرفی شرکت

اسنپ‌شاپ با هدف تسهیل خرید آنلاین و ارائه تجربه‌ای سریع و مطمئن، فعالیت خود را در سال ۱۳۹۸ آغاز کرد. این پلتفرم با ارائه خدمات تحویل سفارش‌ها در انواع مختلف تحویل زیر سه ساعت، تحویل به‌صرفه و تجمیعی استانداردی نوین در بازار خرده‌فروشی آنلاین ایران ایجاد کرده است.
امروز اسنپ‌شاپ به‌عنوان یکی از سرویس‌های اصلی خانواده اسنپ، در مسیر توسعه پایدار و گسترش خدمات به شهرهای بیشتر قرار دارد. ما متعهدیم کیفیت خدمات خود را همگام با استانداردهای جهانی ارتقا دهیم و ارزش‌آفرینی مستمر برای مشتریان و جامعه فراهم کنیم.